FREQUENT QUESTIONS

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How to upload photos and videos to the Memories digital box?

Easy peasy! Simply follow the steps below after receiving the Memories digital box:

💻Connect your box to your Windows/Mac computer or laptop via the provided USB cable.

📁 Once connected to your computer or laptop, a drivers folder will appear on your desktop. Inside this folder there are 2 subfolders: PHOTOS/VIDEOS.
(You can upload up to 2 GB of videos and photos. You can upload multiple files between photos and videos, these will play in a continuous loop.)

⏏️ Drag and drop the video files into the videos folder or if
want to add photos, add them to the photos folder.. (Be sure to
that the resolution of your video/image files is 480*854 and is in one of these formats: MP4, AVI, MKV, JPG, BMP, PNG).

📍The size of the photos and videos is referential to the size of the Instagram, Facebook stories or TikTok videos.

🌟 Once you have successfully uploaded the files! Now you can
disconnect the digital box from your computer or laptop and play
endlessly your beautiful memories!


Of course, you can exchange your photos and videos, adding new ones or deleting old ones and adding new ones.

Do I need to charge it and how long does the box stay on?

Yeah! The box has a maximum charge of 2 hours. When this
Fully charged, it will have a battery life of 8 hours.
(Without being plugged in).
However, you can simply plug the USB cable (included in the package) into your computer or power point (included in the package) and it will allow your frame to stay powered 24/7.

Can it play sound?

Of course! You have the option to add sound to your video. For another
On the other hand, if your video has sound it will play. There is also a button on the back of the frame that allows you to mute/unmute.

Does it play forever?

It is definitely possible! The Memories box was designed to play infinitely once it finishes playing, it will loop again. It comes with a USB cable for charging.

To keep it playing forever, all you have to do is plug it in. Without the charging cable, the battery life and maximum charge is 8 hours. 🔋

Can you place only photos?

YEAH! You can put only photos, once you connect the box to your laptop or computer, you can add your favorite photos to the "PHOTOS" folder.
You can also do a combination of photos and videos.

How long should the video be?

The duration will depend on the number of photos and videos, it can last from 1 minute to more than 1 hour. It will depend on the number of files you place